2018 FAQ

  • Registration & Pricing

    • What is the registration fee for Summit?

      Single registrations
      Early Bird price (through December 15, 2017) – US$1,495
      Advance pricing (through January 31, 2018) – US$1,695
      Full price – US$1,895

      Government, Education, Non-profit attendees – US$1,295
      Cannot be combined with any other discount offers
      Gov’t promo code 18GOV
      Education promo code 18EDU
      Student promo code 18STU
      Non-profit promo code 18NPT

      Multiple registrations
      Three or more registrations purchased together
      Through December 15, 2017 – US$1,295 each
      After December 15, 2017 – US$1,495 each
      Promotional codes cannot be applied to group pass purchases

      Preconference training
      (in addition to required full conference pass)
      Two-day labs – US$1,600
      One-day labs – US$800

      Guest social passes
      Bring a guest for evening events only
      Limit one per registered attendee – US$200 each

    • Are there any discounts for groups?

      Summit 2018 offers a group discount program when you register a group from your company. Multiple packages for attendee groups of 3 to 30 can be purchased directly through registration with a credit card. Once the attendee purchases the group package, registration codes will be automatically generated and given to the attendee at the end of the registration process.

      Large groups of 30 or more may be eligible for greater discounts. If interested, send an email to support@adobesummit.lanyonevents.com for more information.

      Group Discount Terms and Conditions:
      This offer cannot be combined with any other offer, package, or promotion codes. You may choose to pay with the same credit card for the multiple registration fees or use individual credit cards for each transaction. Payment by purchase order or check is not accepted.

    • What’s included in my registration fee?

      Your Summit registration includes admission to all keynote and breakout sessions, hands-on training labs (labs fill up fast so sign up early; preregistration required), and the Community Pavilion. It also includes all general receptions, evening entertainment, and lunch on Tuesday, Wednesday and Thursday.

    • Are meals included with my full conference pass?

      Yes, lunch is provided to all attendees over the main conference days (Tuesday through Thursday, March 27–29). Evening buffet options will be offered at the Welcome Reception on Tuesday and the Bash on Wednesday.

      While every effort is made to address specific dietary restrictions, we cannot guarantee that all requests can be served. Attendees are encouraged to make arrangements for critical allergies or food requirements.

    • Is there an additional charge for Preconference Training?

      Yes. Preconference Training courses, brought to you by Adobe Digital Learning Services, are an additional charge. The training is US$800 per one-day lab and US$1,600 per two-day lab. You can sign up for Preconference Training labs when you register for the conference. Preconference labs are only available with the purchase of a full conference pass.

    • What is the age requirement for attending Summit?

      As a registered conference attendee, the minimum age to attend is 21 years. If you are purchasing a guest pass, the individual must be 21 years of age. If childcare is needed, contact your hotel directly to make arrangements. Children and babies are not allowed to attend any Summit-related activities.

    • How do I get a copy of my receipt from the hotel?

      All hotel billing and invoice receipts will be provided by the hotel. A one night deposit will be charged to your credit card the week of March 5. The hotel can provide a receipt for this single charge, if needed. The deposit charge will be applied to the overall cost of your hotel stay. Your entire hotel expenses will be charged at the completion of your stay. A final bill and receipt will be generated at that time. If you need extra copies or additional documentation of your hotel expenses, contact the hotel directly.

      Note: Your full hotel expenses will not be charged when you reserve your hotel in registration. The credit card will be used to hold the hotel and charge a one night deposit.

    • What are the registration policies/terms and conditions?

      Only ONE (1) discount may be applied to an individual registration. Discounts cannot be combined. Your registration must be paid in full before the Early Bird or any other discount deadlines in order to receive the pricing for those discounts.

    • What is the substitution policy?

      Attendee substitutions from the same company may be made at any time at no charge but must be made in writing. Substitution requests for individuals outside the company will not be granted.
      Substitution requests can be sent to the Adobe Summit Registration Team at support@adobesummit.lanyonevents.com

      Please include the following information:

      • Full names of both the original registrant and substitute registrant
      • New registrant's user name

      The replacement registrant will need to create a new account and stop registering prior to the payment step.
      Note: Cancellation of travel and hotel reservations is the exclusive responsibility of the registrant.
      Hotel reservations made through Summit registration can be transferred to the new registrant. If hotel reservations were made directly through the hotel, the registrant must contact the hotel directly.

    • Where do I pick up my badge?

      Registration is located in the Venetian Ballroom. To pick up your badge, you will be required to show a government-issued photo ID such as a driver's license or passport. Summit passes will not be mailed.

    • I am a member of the press. Are press passes available?

      Passes are available for print and newswire reporters, freelance reporters and bloggers, broadcast journalists and photographers. You must be categorized as a third-party (i.e., media) and unaffiliated with a vendor, partner or an entity with a vested business interest in Adobe. In order for us to review your press pass request, please send the following to summitpr@adobe.com:

      • A link to the current page of your publication or blog’s website with your name and title shown as part of the editorial team.
      • A bylined article or blog post about the digital marketing/advertising industry that has posted in the last six months.
      • For freelance reporters, please also provide a letter or official email from a publisher or editor from a known news organization that states you are covering Summit 2018 on assignment.

      Press passes provide access to Summit keynotes, sessions, and exclusive press activities during the main conference days (March 27–29). Note that press passes do not provide access to the Adobe Digital Learning Services courses (March 25–26) or Partner Day (March 26). If you are an industry analyst requesting a pass to Summit, please e-mail adobear@adobe.com. If you are a financial analyst requesting a pass to Summit, please e-mail ir@adobe.com.

  • Attending Sessions

    • What should I know about scheduling sessions?

      Space in sessions/labs is limited. You must arrive five minutes prior to a session or lab begins to secure your seat – regardless if you utilized the scheduler. Your enrollment in a session will be validated and scanned at the time of entry. Anyone who is not pre-enrolled may be asked to wait in a standby line.

    • How do I schedule sessions and build my Summit schedule?

      To schedule sessions, you will need to log in to the Summit catalog with the username and password you created when you registered for Summit.

      Once logged in you can search for sessions by catalog view in the “Browse and Search” tab, applying the various search filters to find what interests you. From there you’ll click on “Scheduling Options” to show the various times the breakout is offered and add one to your schedule. You can also select the “Schedule” tab and click “edit schedule” to see breakouts by day and time and click to add them to your schedule.

    • I see a session in the catalog that does not appear schedulable. How can I schedule it?

      If the session is a preconference lab (occurring on Sunday or Monday of Summit), they are only available as an additional purchase through registration. Log back in to the registration portal and click “purchase registration items” to add a preconference to your schedule, while space is available.

      If the session is a regular breakout and it does not have a session time, please check back soon as we are publishing and scheduling new breakouts on a regular basis.

    • How do I delete, swap, or change a session?

      To delete a session from your schedule, click on “Edit Schedule” and pull up the appropriate date. Find the session you wish to remove on your schedule, and click the “x” in the upper right hand corner of where the session appears in your schedule. You will receive a message asking you to confirm that you would like to delete your session before the change is final. You can also search for the session in the catalog view and delete it from the scheduling options to the right of the session name.

      Swapping a session can be done in either view (Schedule vs. Catalog); however we recommend the schedule view so that you can see where a session would overlap with others on your schedule before you schedule it. To complete the swap, hover over the session listing you’re interested in adding to your schedule. It will show up as a gray overlay in your schedule to the right if you already have a session scheduled that conflicts. Click the session you’re interested in adding. A pop-up will appear asking if you would like to remove the other session in your schedule and replace it with the new one. Please be advised as soon as you make the swap, you will be removed from the previous session.  If it is full with a waitlist, the first person on the waitlist will immediately have the session added to their schedule.

    • What does my experience level need to be for breakouts?

      Summit offers breakout sessions geared toward creative professionals with varying proficiencies in Adobe Experience Cloud. While our breakouts range in technical level from novice to advanced, we recommend attendees have a solid knowledge and proficiency of Adobe Experience Cloud tools and services to benefit the most from the education sessions at Summit. The suggested technical level is listed in the description of each breakout.

    • How does the online waitlist work?

      If a breakout is full, you may elect to add yourself to the online waitlist for that session. If an attendee who has reserved their seat in that breakout removes it from his or her schedule, the first person on the waitlist will automatically be added to the breakout and will be notified of this.

    • What is the onsite waitlist policy?

      If you are not pre-registered for a session or lab or you are on the waitlist, you can stand in the onsite wait-line outside of the session room. We suggest you arrive 10-15 minutes prior to the session start time. Three minutes prior to the start of the session, if seats are available, the door monitor will allow wait-line attendees into the room. Please note: getting added to the waitlist does not guarantee you a seat in a session or lab. In addition, if you have pre-registered and been confirmed for a session via the Summit Scheduler, you MUST arrive at least three minutes prior to the session start time to guarantee your seat. Otherwise, it may be forfeited to those in the onsite wait-line.

      Note: You cannot simultaneously register for a class and waitlist for another in the same time slot.

    • If I’m on the waitlist will I get priority in getting into the session onsite if there are seats available?

      No, the online waitlist does not carry over to the onsite wait line for a breakout. Our onsite wait line policy is as follows:

      If you are not pre-registered for a breakout or you are on the online waitlist, you can stand in the onsite wait line outside of the breakout room. We suggest you arrive 10-15 minutes prior to the breakout start time. Five minutes prior to the start of the breakout, if seats are available, the door monitor will allow wait line attendees into the room.

      Please note: getting added to the online waitlist does not guarantee you a seat in a breakout. In addition, if you have pre-registered and been confirmed for a breakout via the Summit Scheduler, you MUST arrive at least five minutes prior to the breakout start time to guarantee your seat. Otherwise, it may be forfeited to those in the onsite wait line.

    • Are waitlists available for preconference sessions?

      We do not have waitlists for preconference sessions that you can add yourself to through the Summit Scheduler; however, if you are interested in signing up for a preconference that is full, you may contact customer service to have your name added to the interest list. Much like our waitlist, if someone should cancel, the first person on the waitlist will be contacted and given the opportunity to purchase the preconference.

    • When is the schedule final?

      Our breakout schedule can change all the way up to the conference. We aim to make our final changes a couple of weeks before the conference; however, unforeseen circumstances can necessitate a last-minute time change or cancelation.

    • Do the room assignments change?

      Yes. Room assignments are subject to change up until the week before the event. We highly recommend waiting until the week prior to Summit to identify the rooms in which your breakouts take place. The Summit app will also be a great resource onsite to see where the breakouts are happening.

    • Why do the sessions and labs overlap sometimes?

      Start times are staggered for a couple of reasons. We find that congestion in the halls is greatly decreased when we do not have sessions and labs starting at the same time because we avoid every attendee moving around from one breakout to another all at one time. We also stagger to allow us to have a full schedule. If we did not stagger, we’d have some very long breaks in between some of our start times.

    • Will I get copies of the presentations and materials?

      We will post presentations the week of Summit for all breakouts for which we are permitted to share such documents. Some of our speakers are bound by copyright or licensing agreements and therefore do not permit us to make their materials available for download.

      Materials will be available for download via the Summit Session Catalog. Attendees must be logged in to download the documents.

  • Hotel & Travel

    • What are the Summit hotels for 2018?

      The Venetian | The Palazzo
      3355 S Las Vegas Blvd
      Las Vegas NV 89109
      Phone 702-414-1000
      Special Summit room rate: US$232 (includes resort fee and excludes taxes)

      With the exception of children twelve and under staying with an adult, an additional charge of US$35.00 per night will be assessed for each occupant in excess of two.

      Treasure Island Hotel & Casino
      3300 S. Las Vegas Blvd, Las Vegas, NV 89109
      Phone 702-894-7111
      Special Summit room rate: US$128 March 25-29 (includes resort fee and excludes taxes)
      Special Summit room rate: US$198 March 23, 24, 30 (includes resort fee and excludes taxes)

      An additional charge of US$30.00 per night will be assessed for each occupant in excess of two, regardless of age, with a maximum of four guests per room.

      The discounted hotel blocks will fill quickly, so book your room early. Room rates are based upon availability and special rates expire at midnight Wednesday, February 28, 2018. To take advantage of our discounted negotiated rates, you must book through the Summit registration system.

    • Are discounted rates available at the Summit hotels?

      Yes, discounted rates have been negotiated with The Venetian | The Palazzo and Treasure Island and are available only through the registration system. Discounted rates are subject to availability.

      The Venetian | The Palazzo
      The room rate of $232 per night excludes taxes but is inclusive of a mandatory $12 resort fee per suite/per night.

      Treasure Island Hotel & Casino
      The room rate of $128 per night for March 25-29, $198 March 23-24 & 30 excludes taxes but is inclusive of a mandatory $29 resort fee per room/per night.

    • What does the resort fee include?

      The Venetian | The Palazzo
      The resort fee includes unlimited local/toll free calls and in-suite internet access, complimentary daily newspaper, and daily access for two adults to the fitness facility within Canyon Ranch Spa Club.

      Treasure Island Hotel & Casino
      The resort fee includes in-room internet access, daily fitness center access, daily newspaper available at Guest Services, unlimited local/toll free calls, printing of boarding passes, notary services, and copies/faxes up to 10 pages.

    • Can I choose what bed type I want?

      During your hotel registration, you will be asked for your bed type preference (King or 2 beds). Note that this room assignment is based on hotel availability and not guaranteed. If you would like to guarantee a room with 2 beds, you will have to contact the hotel directly after March 5 to do so. A nightly upcharge of $30 + Tax will be applied to your reservation for a room with 2 beds at The Venetian | The Palazzo and $10 + Tax for Treasure Island.

    • When will my credit card be charged a deposit?

      During the week of March 5th, you will be charged one night's room and tax as a guarantee for your reservation. This deposit will be applied against your final bill. Please make sure the credit card entered is valid. If the deposit is NOT received, your reservation will not be guaranteed and will be canceled. If a receipt is needed, this can be provided by the hotel directly.

    • What is the pre-authorized amount for incidentals?

      Upon check-in, the hotel will authorize $100-$150 per night onto your debit/credit card on file in order to access in-suite amenities, including phone, movies, refreshment center, and also for any hotel dining outlets charged to your suite. Any unused authorized funds will be released back to you between 3-5 business days after your departure. Because of this hold, it is recommended that you use a credit card for these authorizations so that your personal funds on your debit card will not be affected during your stay.

    • What is the difference between Palazzo and Venetian locations?

      Both hotels offer comparable all-suite accommodations that are very similar in size and amenities, but differ in décor. The Palazzo hotel itself is smaller than The Venetian but shares the same unique Italian feel. Both hotels are within the same walking distance to the convention center and all of the restaurants, casinos and other hotel features are connected under the same roof and can be accessed from either tower. See hotel map for more location details.

    • When do I get a confirmation number?

      Hotel confirmation numbers will be included in the final details communications the week of March 12. Hotels will not have a record of your reservation until after March 5.

    • What is the closest airport?

      McCarran Las Vegas International Airport (LAS) is the main commercial airport for the Las Vegas Valley and Clark County, Nevada. It is located two miles from the Las Vegas Strip and 15 miles from downtown. Numerous transportation options are available.

    • How do I get from the airport to my hotel?

      There are many different transportation options in Las Vegas, including shuttle buses, taxis, car rentals, and limousine services. The taxi system in Las Vegas is very robust, with continuous service available from The Venetian hotel to and from McCarran International Airport. The average cost of a taxi ride from The Venetian to the airport is US$30. Hotel shuttle buses are also available and are generally around $9.

    • What kind of weather should I anticipate?

      The average temperatures in Las Vegas in March range from a low of 44 degrees to a high of 78 degrees. Please note that the Summit Bash will be held outdoors, so please plan accordingly.

  • Other Conference Details

    • How should I dress?

      During the conference, business casual attire is appropriate. Plan to bring a jacket for the cool evening temperatures.

    • What is the Summit Scheduler?

      The Scheduler is an online tool available for registered attendees to build your own personalized schedule of sessions and labs. You can access it by signing in on summit.adobe.com/na/. Both sessions and labs fill quickly, so schedule as soon as possible.

      Onsite note: Space in sessions/labs will be limited. If you have pre-registered for a session or lab, you must arrive five minutes prior to when a session or lab begins to secure your seat. Your enrollment in a session will be validated and scanned at the time of entry. Anyone who is not pre-enrolled may be asked to wait in a standby line.

    • What is Adobe's commitment to 'going green' at Summit?

      We recognize that Summit is part of a much larger community, and we’re committed to making this an eco-friendly event in whatever ways we can. In addition, The Venetian was awarded a “Gold” designation as a part of TripAdvisor’s “greenleaders” program.

I have specific questions that are not addressed here.
Who can help me?

For further questions, email: support@adobesummit.lanyonevents.com.

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